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Shareholder Account Access Help

Shareholder Account Access FAQ Web Site FAQ Browser and Security FAQ Insights App FAQ

Common Questions


Account Access Q & A Can I use Account Access?

If you are a fund direct customer outside of a 401(k) type plan, Account Access is for you.

Why should I use Account Access?

Account Access gives shareholders the ability 24 hours a day, 7 days a week, to view information on their funds. You can request a duplicate statement, view a position, exchange shares, change a PIN, make a redemption, change your address, check the average cost of your fund, re-order checks and more.

How do I sign up for Account Access?

The first thing you must do when using this feature is to create a User ID from the first Account Access page after the disclaimer. You will need the last four digits of your social security number, an account number and then select from that is part of your portfolio from the drop down list. Create your User ID with at least two numeric and two letter characters. The minimum length for User ID is 6 characters. You can also create a Reset User ID Question and Answer from this page.

Why the 128 bit security?

J.P. Morgan is concerned about the security of your transactions. Our success as a financial institution depends on our ability to manage these systems safely and to continue to earn your trust as our customer. By requiring 128-bit encryption, we are assuring the highest level of commercially available security for your financial transactions.

How do I check my browser to make sure it is compliant?

We've made that part easy. To check your browser, look under the "Help" pulldown menu and select "About Internet Explorer" or "About Netscape Navigator" Even if you are not using our Account Access feature, you may still want to upgrade to the 128 bit secure 4.0 versions of the respective browsers. This will enable you to use all the functionality of our site and others.

* Internet Explorer and Netscape Navigator are products owned by Microsoft and AOL respectively.

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Canceling Order

If you need to cancel an order after reviewing the information on the acknowledgement page, please call the Investor Services help desk at 800-480-4111. If the call is not made before the close of business that day, the trade will be processed.

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Account Log-in

For first time visitors, you must create a User ID using the last four digits of your social security number, account number and by selecting a fund from within your portfolio. The User ID composition should be at least 6 characters in length composed of 2 alpha and 2 numeric digits each to a maximum of 32.

If you have more than one account, you will need to review the transaction options to determine the appropriate account information to enter. The account you select should be based on such things as type of account (for example, retirement) or registration (for example, name on the account). If you will be opening a new account, the information from the account you specify here will be copied to the new account.

Note: You will only be able to access those accounts that you have directly established with J.P. Morgan. In most cases, you will not be able to access account details on account positions that were established through a brokerage account or 401(k) plan.

1. Enter your account information for the following fields:

Establish User ID page First time users must create a User ID using the last four digits of your social security number and account number before accessing their accounts.
User ID Your ID associated with the account.
Password
The unique password that you have established with J.P. Morgan Funds on the Establish User ID page for purposes of accessing your account information. You may change this by using the Update User ID feature.

2.Click the login button. The Account Portfolio page will be displayed.

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Account Position

This screen displays the price per share (net asset value), number of shares, current value of the shares in the account you specified and the ability to reorder checks where applicable. These values are derived from the last business day that the stock market was open.

Money market shareholders may reorder checks from the Account Position page by entering the start number for the new checks and click the Reorder Checks box.

In addition to reviewing the displayed position or value for your account, you may select any one of the navigational buttons on the left to be performed on your account.

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Account History

This screen displays recent activity to your account. (To receive additional activity information, contact Investor Services at 800-480-4111.)

Trade Date The date the activity occurred in the account and posted to the mutual fund's computer system.
Description Describes the type of transaction; for example, whether it is a dividend (paid by check or reinvested), a purchase, or a redemption.
Shares Displays the number of shares, if any, that were involved in the transaction (for example, the distribution of a dividend check in your account would not involve the number of shares in the account).
Price Displays the price per share for the transaction.
Total Amount Displays the total dollar value of the transaction. For example, if you bought 100 shares at a $10
per share price, the total amount of the transaction would be $1,000 (100 shares x $10 share price).

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Download Transaction History

This feature allows you to download the transaction history of a particular fund using the time period of your choice. To use this feature:

1. Log-in to Account Access

2. Choose a fund from your portfolio or from the Account Position page

3. Select the Account History button

4. Select the Download button on the Account History page

5. On the Download Data Request page select a file format (CSV) and the date range for the transactions you would like to download and select the Continue button.

6. You will then get an overview of your transactions on the Download Data Verification page. To download these transactions select the Download Now button.

CSV Format (Comma Separated Value) Use this format when downloading to a spreadsheet programs, such as Microsoft Excel or Lotus 1-2-3.

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Using Multiple Bank Accounts

This feature allows you to choose from multiple bank accounts when making purchases and redemptions. To set up additional bank accounts call Shareholder Services at 1-800-480-4111.

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Purchase

This screen allows you to buy (purchase) shares into your existing J.P. Morgan account by taking money out of your bank account through an ACH (Automated Clearing House) transaction. Bank account (ACH) information must be established for your account before selecting this option. If it has not been established, contact Investor Services at 800-480-4111 for assistance.

1. The fund name and account will be displayed at the top of the screen. Verify that this information is correct. Contact the Investor Services at 800-480-4111 if this information is not correct.

2. Type the dollar amount to be added to your account in the field in the center of the screen. When entering the dollar amount only enter whole dollar amounts, do not enter commas or decimal places. For example, if you want to purchase $10,000 worth of shares, enter 10000.

Note: The transaction amount may be limited by the prospectus. If you receive a message that refers to a minimum or maximum dollar value, contact Investor Services to proceed with your transaction.

Note: A prospectus contains information about the Fund that you should know before investing. In addition to reading the prospectus before investing into the fund, you should retain it for future reference.

3. To select the account into which you want to exchange, do one of the following:

To purchase shares into this account Click the "This account" radio button
To purchase shares into a new account in a different fund Click on "New account in fund" radio button and select the desired fund from the list to the right of this option

Note: In the case of a purchase to a new account; registration, address, and dividend option information for the new account will be copied from the existing account you specified on the Account Information screen, as will any Systematic Investment or Withdrawal Plans that you may have running. For example, if your current account with J.P. Morgan is a retirement account, the new account will automatically be established as a retirement account with the same registration. This copy process ensures that the information on your account is accurate and that the appropriate account security is maintained. If you need to change any of this information, contact Investor Services at 800-480-4111.

4. If you are buying shares for a retirement account, click the radio button corresponding to the year the shares are being purchased.

Note: This option will appear only if you are buying shares for a retirement account and the current date is prior to the deadline for filing your tax return. This option is significant in determining the amount of your contributions that are tax-deferred. For example, if today's date is March 15th, 1997, you may make a purchase into your retirement account for the previous year (1996).

5. Click the OK button. The Exchange Verification page will be displayed

6. To end this transaction and return to the previous screen, click on the Cancel push button.

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Exchange

This screen allows you to move (exchange) a specified dollar amount, number of shares, or percentage from your existing J.P. Morgan account ("from" account) to a new or existing account ("to" account) in one or more fund(s) with J.P. Morgan or to close your account by exchanging all of the shares in one account to another account in a different J.P. Morgan fund.

Additional Background Information: The fund and account from which money is being taken is referred to as the 'from' fund and account. The fund and account to which money is being moved is referred to as the 'to' fund and account. Money can be exchanged into an existing account or a new account in another fund. The following criteria relate to exchange transactions:

The 'from' fund and 'to' fund must be J.P. Morgan funds in the same share class (for example, J.P. Morgan Equity Index - A and Income Bond - A). You cannot exchange shares within the same fund: shares can be exchanged only into another J.P. Morgan fund.

1. The fund name and account will be displayed at the top of the screen. Verify that this information is correct.

2. To select the exchange option and specify the dollar, share, or percentage amount, do one of the following:

Exchange a specified dollar amount Select the "Dollar" option from the dropdown list and enter the dollar amount to be exchanged in the field to the right of this option.
Exchange a specified number of shares Select the "Shares" option from the dropdown list and enter the number to be exchanged in the field to the right of this option.
Exchange a specified number of percentage Select the "Percentage" option from the dropdown list and enter the number to be exchanged in the field to the right of this option.
Exchange all available shares in your account Select the "All shares" option from the dropdown list

Note: The transaction amount may be limited by the Fund's prospectus. If you receive a message that refers to a minimum or maximum dollar value, please contact Investor Services at 800-480-4111 to proceed with your transaction.

3. Select the fund(s) into which the dollars, shares, or percentage will be exchanged.

4. Click the OK button. The Exchange Verification page will be displayed

5. To end this transaction and return to the previous screen, click the Cancel button.

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Redemption

This feature allows you to make a redemption based on specified dollar amount or number of shares from your existing J.P. Morgan account. Only applicable money market funds are eligible to make redemptions.

1. To select the option and specify the dollar or share amount, do one of the following:

Redeem a specified dollar amount Click the "Dollar amount" radio button and enter the dollar amount to be redeemed in the field to the right of this option.
Redeem a specified number of shares Click the "Number of shares" radio button and enter the number of shares to be redeemed in the field to the right of this option.

2. Click the OK button. The Redemption Verification page will be displayed

3. To end this transaction and return to the previous screen, click the Cancel button.

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Duplicate Statement

This screen allows you to request a duplicate statement of your account. The statement will be mailed to the address on record.

After selecting the Duplicate Statement option:

1. Check that you have selected the correct fund and account

2. Click the OK button. The Duplicate Statement Verification page will be displayed

3. To end this transaction and return to the previous screen, click the Cancel button.

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Tax Information

Account Access users can request 1099 tax information by viewing it on-line or having a statement sent to their address on record.

1. After selecting this option you have the following choices:

View 1099 forms Click the 1099DIV radio button and click the View Tax Forms box.
Order 1099 forms Click the 1099DIV check box and click the Order box. A statement will be sent to the address on record.

2. Click View Form and the information will be displayed on-line.

3. Click on Order box and the statement will be mailed.

4. To end this transaction and return to the previous screen, click on the Cancel push button.

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Establish User ID

First time users of Account Access are required to create a User ID that is between 6 and 32 characters in length consisting of at least two alpha and two numeric characters. The password for User ID must be 8-20 alpha and or numeric characters in length.

Users also have the option of creating a Reset Password Question and Answer. This feature allows users to change their Password as often as they like and add a Reset Password question and answer.

SSN/TIN Shareholder provided
Account Number Shareholder provided
Fund Select Fund from current portfolio in dropdown
New Password Create new Password
Verify Password Verify the new Password
Reset PIN Question Enter your question
Reset PIN Answer Enter your answer

1. Click the Continue button.

2. To cancel or clear the above fields click on the Clear Fields button.

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Establish Password

This feature allows users to create a password if at their guidance, a J.P. Morgan Funds service rep has deleted the password associated with a User ID. The password for User ID must be 8-20 alpha and or numeric characters in length.

User ID Shareholder provided
Last 4 of SSN Shareholder provided
Account Number Shareholder provided
Select Fund Select Fund from current portfolio in dropdown
New Password Enter your question
Verify New Password Re-enter your new Password for verification
Reset PIN Questions Enter your question
Reset PIN Answer Enter your answer

1. Click the Continue button.

2. To cancel or clear the above fields click on the Cancel button.

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Retrieve User ID

This feature allows users to retrieve their User ID in case they have forgotten what it is.

Last 4 of SSN Shareholder provided
Select Fund Select Fund from current portfolio in dropdown
Account Number Shareholder provided
Password Enter your Password

1. Click the Continue button.

2. To cancel or clear the above fields, click on the Cancel button.

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Reset Password

After a Reset Password Question and Answer have been set by the shareholder on the Change Password or Create User ID screens, shareholders can reset their Passwords as often as they like.

User ID Shareholder provided
Current Password Shareholder provided
New Password Shareholder provided
Verify New Password Re-enter your new Password for verification
Reset PIN Question Enter your question
Reset PIN Answer Enter your answer

1. Click the Continue button.

2. To cancel or clear the above fields, click on the Cancel button.

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Change User ID

This feature allows users to change their User ID. The minimum for a User ID is 6 characters that are at least 2 alpha and 2 numeric with a maximum of 32 characters.

User ID Shareholder provided
Password Shareholder provided
New User ID Shareholder provided

1. Click the Continue button.

2. To cancel or clear the above fields click on the Cancel button.

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Change Password

This feature allows users to change their Password. The password for User ID must be 8-20 alpha and or numeric characters in length.

User ID Shareholder provided
Current Password Shareholder provided
New Password Shareholder provided
Verify New Password Shareholder provided
Reset Password Q Unique Question
Reset Password A Answer to question

1. Click the Continue button.

2. To cancel or clear the above fields click on the Cancel button.

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Change Address

This feature allows fund direct shareholders to change their address either at the Account Portfolio or Account Position location. If a change is made at the Account Position page and there are other accounts, a reminder will tell you of other addresses that have not been changed. If a redemption is pending, no changes can be made within thirty days and vice a versa.

Change Address Request Where the new address is
Change Address Selection If there is more than one position in a portfolio the user can select which position to change the address
Change Address Verification Using US Postal Codes, the new address is checked for accuracy.
Change Address Acknowledgement New address has been processed

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Average Cost

This feature allows users to see their Average Cost basis for a particular fund position. This is extremely useful when determining taxes.

Initial Cost Basis Effective from date, Cost Basis Amount, Shares & Last Maint. Date.
Current Cost Basis Last calculation Date, Cost Basis Amount, Shares, Avg. Per Share, Corrected Statement Date.

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Transaction Verification

This screen summarizes the transaction information that you entered (for example, the J.P. Morgan fund, account number, and dollar amount) and allows you to verify and approve the transaction before submitting it to our processing system.

Carefully review the information. If the information is NOT correct, click the Cancel button to return to the Account Position screen and re-enter the transaction. If the information is correct, click the Accept Transaction button. The transaction will be submitted and the Acknowledgment screen will be displayed.

Note: You must click on the check box to acknowledge that you have read the prospectus for the fund shares you are purchasing, before completing this purchase transaction.

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Transaction Acknowledgment

This screen summarizes the transaction and provides acknowledgment in regard to the information submitted for the transaction (for example, reference number or new account number). Write down all of this information for future reference. If any information for the transaction is incorrect or you have questions about your transaction, contact Investor Services at 800-480-4111 for additional information.

Note: In addition, there are reasons a transaction cannot be processed. If you receive a message implying that your transaction can not be processed, please contact your Investor Services for more information.

After reviewing the acknowledgment information, click on the Close push button to return to the Account Position screen.

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Common Error Codes

The following are some of the common errors visitors get when using Account Access. If you continue to have problems, please call our help desk at 800-480-4111. The last four numbers of the code are the indicators of the problem.

3904 Indicates an invalid PIN. Please verify that you are using the correct PIN.
3905 Indicates that PIN security on your SSN or TIN has been suspended due to 3 attempts with the wrong PIN, (see 3904). Please call 800-480-4111.
5258 There are more than eighty accounts tied to one TAX ID or SSN. For Investment Professionals, please go to our Advisor site and request Vision access in our Client Accounts area.

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Systematic Purchase

To get to the Systematic Purchase page: Select a fund from Position or Portfolio page (must have bank account information established already) > Maintenance > Systematic Purchase

This screen allows you to setup systematic purchase in your existing J.P. Morgan account by taking money out of your bank account through an ACH (Automated Clearing House) transaction on a regular basis. Bank account (ACH) information must be established for your account before selecting this option. If it has not been established, contact Investor Services at 1-800-480-4111 for assistance.

1. The fund name and account will be displayed at the top of the screen. Verify that this information is correct.

2. Establish Purchase Amount Type the dollar amount to be added systematically to your account in the field at the top of the page. When entering the dollar amount only enter whole dollar amounts, do not enter commas or decimal places. For example, if you want to purchase $10,000 worth of shares, enter 10000.

Note: The transaction amount may be limited by the prospectus. If you receive a message that refers to a minimum or maximum dollar value, contact Investor Services to proceed with your transaction.

A prospectus contains information about the Fund that you should know before investing. In addition to reading the prospectus before investing into the fund, you should retain it for future reference.

3. Establish Start Date and/or Stop Date (select one option)
Enter a stop date only if you know a specific date you want the agreement to stop.

4. Establish Purchase Processing Months (select one option)
Select either Process ALL Months or Select Month(s).
With Select Months(s) you will be able to set up specific months to invest.

5. Establish Purchase Processing Day(s) (select at least one)
Within each month you can setup as many as 4 systematic purchase dates within a single month.

6. Establish Bank Instructions If you have multiple bank accounts setup with this account please select the desired bank account to withdraw the systematic purchase from.

Once all of the information has been completed, please click Continue to proceed.
On the Systematic Purchase Verification screen, please review all of the information to be sure everything is correct. After you have verified all of the information is correct, please proceed with the process and click Continue to submit the request.

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Systematic Update

After a Systematic Purchase has been added, you will be able to make changes through Systematic Update. Simply select the same account that you have setup the systematic purchase and then you will be able to see the Systematic Update option under Maintenance.

Note: It will be necessary to logout of the session immediately after you have added a new Systematic Purchase if you wish to see the Systematic Update option under Maintenance. Please wait for about 3 - 5 minutes for the system to update. Otherwise, you can just login next time and the Systematic Update option will be available to you.

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Shareholder Defined Portfolio

This feature allows additional accounts to be added to your portfolio. This convenience helps you manage any portfolio you may have access to within your account, which allows you to customize your portfolios and keep track of them all with a single signon.

Here are the steps to add new portfolios to your account:

1. Click on Add New Portfolio button on the Account Portfolio page.

2. In Add a Portfolio page, enter a name for the new portfolio.

3. Enter the Social Security Number and Password of the account you are adding.

4. Click on Get Another Portfolio and the data will be submitted.

5. Once you are done adding new accounts to access, click on Done.

On the Account Portfolio page you will see new options and the additional accounts you've just added.

Select Portfolio dropdown box: allows you to view specific accounts with a particular portfolio. For example, under Master, you will see the original accounts within your portfolio.

Portfolio Settings: Provides additional options to sort the accounts with your preference.

Update This Portfolio: Allows you to add more or delete the previously added portfolio(s).

View Included Accounts: This is a button that you will only see if your account has been added to someone else's portfolio. And provides you with the option to remove your account(s) in other's portfolio.

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Multiple Purchase & Redemption

As the name suggests this feature provides the convenience of making several trades with all of your accounts at once.

Here are the steps to start the process for Multiple Purchase & Redemption on your account:

1. Click on Multiple Purchase & Redemption button at the bottom of the Account Portfolio page.

2. On the request page, you will see the list of the funds available for you to purchase or redeem.

3. Under Purchase or Redemption you have the 2 payment methods to choose from ACH or Wire.

4. By default, the ACH option is selected.

5. Once the payment option is selected, enter the dollar amount and proceed by clicking on continue.

6. Verify the information on each screen to be sure the data is correct before your proceed to the next step.

7. At the end you will get an confirmation number, be sure to make note of that number, this will make your inquiry much easy if question does arise.

Note: Purchase and Redemption can not be processed at the same time for the same fund.

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